To return an item, follow the instructions below:
- Items must be returned within 30 days of receipt of your purchase.
- Items that have been laundered or altered in any way cannot be accepted.
- Items must be completely free of any pet hair.
- Items must be free of any fragrance.
- Items must be returned in original packaging and in the same order they were received or will be subject to 15% restocking fee.
Please be sure to double check that the garment meets these requirements prior to returning them. If we are unable to qualify the return it will be up to you to provide additional shipping to return the item or it will be discarded.
To expedite the returns process please include the order number and clear instructions as to what you would like returned or exchanged. We won't cross reference returns to emails sent. Thank you for understanding.
Returns can be sent to:
4609 Gravel Rock St.
North Last Vegas, NV 89081
Please include a note specifying what you would like to exchange your item for so we can avoid any mistakes.
When the returned item is received, the value of your returned item will be credited back as soon as our Returns Department has completed processing your return (usually within 3 business days).
If you received free shipping with your original purchase and request a partial refund, you will be charged the amount of the original order's shipping cost if the total refund drops below our $150.00 free shipping policy.
When the returned item is received, we immediately process a new order for your exchange, and ship it to you with no additional shipping charge.
For questions or assistance with your return, please e-mail firstname.lastname@example.org